Terms of Service
Last updated: June 2026
Overview
These terms apply to all orders placed through signsbysophia.com or via direct message on Instagram. By placing an order, you agree to these terms.
Orders & Payment
- All orders require payment in full before work begins.
- Payment is accepted via Venmo (@Sophia-Lynch-25) or Cash App ($SignsbySophia).
- Your spot is not reserved until payment is received.
- A rush fee of $15 applies to orders needed in less than 2 weeks.
Turnaround Time
- Standard turnaround is 2 weeks minimum from the date payment is received.
- A digital mockup will be sent 1–2 weeks before your event date for approval.
- We are not responsible for delays caused by late payment or late responses to mockup approvals.
Refunds & Cancellations
- All sales are final. We do not offer refunds once work has begun.
- If you need to cancel before work begins, please contact us as soon as possible — we will do our best to accommodate.
- We are not responsible for dissatisfaction due to inaccurate information provided at the time of ordering (incorrect spelling, dates, colors, etc.).
Shipping
- Shipping is available anywhere in the US for a flat fee of $10.
- We are not responsible for damage or loss that occurs during shipping.
- Local pickup is available in Norman, OK at no additional cost.
Custom Work
All banners are handmade and hand-painted — slight variations in lettering and color are natural and part of the handmade character of the product. These are not considered defects.
Contact
For questions about your order, reach us via Instagram DM at @signsby.sophia or by text at 405-243-1461.